Shipping policy

Delivery is free on every order. Here's how it works in each country we ship to.

United Kingdom

  • Where we deliver: England, Scotland and Wales. We can't currently deliver to Northern Ireland, the Channel Islands or the Isle of Man.
  • Cost: free, tracked delivery on every order.
  • Dispatch: orders ship from our UK warehouse within 1–3 working days.
  • Delivery time: usually 2–3 working days after dispatch.
  • Prices and charges: prices are in pounds sterling (GBP) and include VAT. There's nothing extra to pay on delivery.

United States

  • Where we deliver: addresses in the United States.
  • Cost: free on every US order of $59.99 or more, which covers every product we sell in the US.
  • Dispatch: orders placed on a business day usually leave our international fulfillment partner within 24 hours. During major holidays at our fulfillment partner (such as Chinese New Year), dispatch can take a few days longer, and we'll say so on the site.
  • Delivery time: most orders arrive within 5–9 business days of being placed.
  • Taxes: any sales tax that applies is shown at checkout.

Delivery estimates

Delivery times are estimates based on how our routes normally perform, not guarantees. If we can't ship your order within the time we stated, we'll email you before that time runs out. You can then choose to wait or cancel for a full refund. For UK orders, we always deliver within 30 days of your order unless we agree a different time with you.

No extra charges

The price you pay at checkout is the full price. If a carrier ever asks you to pay anything extra on delivery, email us a photo of the charge and we'll refund it in full.

Tracking

Every order ships with tracking. You'll get an email with your tracking link as soon as your parcel is on its way. It can take 24–72 hours after dispatch before the first scan shows up. That's normal and doesn't mean anything is wrong.

Delays and lost parcels

If your tracking hasn't moved for 7 days, or your order is past the delivery estimate, email hello@reoviva.com with your order number. We'll chase it for you and, if it's lost, send a replacement or refund you, whichever you prefer.

Your address

Please double-check your address before you pay. If you spot a mistake, email us straight away. If the order hasn't shipped yet, we can usually fix it. We can't be responsible for a parcel delivered to an incorrect address entered at checkout, but we'll always try to help.

Contact

Email: hello@reoviva.com
Response time: within 24 hours on business days